Refund policy
Last updated: October 21, 2026
The Empty-Bottle Guarantee
Use your STET products for up to 60 days from the date your order is delivered. If you're not happy with the results, email us at support@stetbeauty.com with your order number and we'll refund the full product price. You don't need to send anything back, and you can keep the bottles, empty or not.
How refunds work
- Requests must be sent within 60 days of delivery.
- Refunds go back to your original payment method. Once we approve your request, the refund is issued within 5 business days. Your bank or card issuer may take a few more days to post it.
- The guarantee applies to your first order of each product, one per customer and household.
- Orders bought from resellers or third-party marketplaces are not covered.
Damaged, defective or wrong items
If something arrives damaged, leaking, defective or isn't what you ordered, email us within 14 days of delivery with your order number and a photo. We'll send a free replacement or a full refund, whichever you prefer.
Reactions
If a product irritates your skin, stop using it right away and contact us. A reaction is covered by the guarantee. We always recommend a patch test before first use.
Cancellations
You can cancel an order free of charge until it ships. Email us as soon as possible. Once an order has shipped, the Empty-Bottle Guarantee applies instead.
Contact
Questions about a refund: support@stetbeauty.com. We reply within 1 to 2 business days.